Training
Our Hiring Philosophy
At The Tidy Team, we are firm believers in the saying, “Hire for attitude, train for skill.” We understand that while technical skills can be taught, a positive attitude and strong work ethic are intrinsic qualities that set the foundation for a great team member.
We look for individuals who are passionate, eager to learn, and committed to providing excellent service. We value a can-do attitude, a team player mindset, and a respect for others. We believe that these are the qualities that make a great Tidy Team member and enable us to deliver the exceptional service that our customers love.
While experience in the cleaning industry can be beneficial, it is not a prerequisite to join The Tidy Team. What matters more to us is your willingness to learn, grow, and contribute positively to our team. We are committed to providing comprehensive training to all new team members, equipping them with the skills and knowledge they need to excel in their roles.
This approach has allowed us to build a team of dedicated, passionate individuals who take pride in their work and consistently go the extra mile for our customers. If you share our values and are looking to be a part of a team that values hard work, respect, and continuous learning, The Tidy Team could be the place for you.
Our Training Program
At The Tidy Team, we believe that the foundation of exceptional service lies in thorough and comprehensive training. We’re committed to providing our employees with the skills, knowledge, and tools they need to deliver the top-quality service that our customers have come to expect from us.
Phase 1: Introduction and Core Skills
New members of The Tidy Team start their journey with an orientation that familiarizes them with our company culture, values, and expectations. We then dive into the basics of professional cleaning, teaching them about the different cleaning agents, tools, and techniques. This phase includes hands-on training on how to properly clean and care for different surfaces and materials found in homes.
Phase 2: Customer Service and Professionalism
In the second phase, we focus on communication and customer service skills. We believe that a positive customer experience extends beyond a clean home to include friendly, professional interactions. Our team members are trained and expected to interact professionally and respectfully with customers, ensuring that all their needs are met with a smile.
Phase 3: Advanced Techniques and Specialized Cleaning
Once the basic skills are mastered, we introduce our team members to advanced cleaning techniques and specialized services. This includes deep cleaning, move-in/move-out cleaning, and eco-friendly cleaning practices. We also emphasize safety training, including proper handling and use of cleaning agents and equipment.
Phase 4: Continuous Training and Development
We believe in lifelong learning. Even after the initial training is completed, our team members receive ongoing training to keep them updated on the latest cleaning techniques, safety guidelines, and customer service best practices. We also encourage our team members to attend workshops and seminars that further their skills and knowledge in the cleaning industry.
At The Tidy Team, we’re proud to invest in our team members’ growth and development. We believe that our comprehensive training program not only equips our team members with the skills they need to excel in their work but also helps us maintain the high standard of service that The Tidy Team is known for.