Cancellation Policy
What's Our Cancellation Policy?
The Tidy Team offers flexibility to our clients. However, we do have certain regulations in place.
Our policies are aimed at ensuring a dependable and consistent experience for both customers and service providers.
We understand that unforeseen circumstances can arise, but canceling or rescheduling a booking on short notice results in professionals losing out on valuable work, company losing out on other potential cleanings, and time, gas and effort spent traveling to destination. Hence, we charge fees for cancellations or rescheduling that occur within 24 hours of the scheduled start time of your booking.
Booking Cancellation Policy
| Type | Description | Fee |
|---|---|---|
|
Long notice cancellation fee |
Cancelled 24 – 48 hours or more before the cleaning |
$0 |
|
Same day cancellation fee |
Cancelled 24 hours and up to 16 hours before the cleaning |
$45 |
|
Short notice cancellation fee |
Cancelled the day of cleaning |
Full cost of booking |
|
Missed appointment or Lockouts |
Cleaning techs arrive to your home but cannot enter property or get started |
Full cost of booking |
Booking Postponement Policy
| Type | Description |
|---|---|
|
Weekly Service Postponement |
Next cleaning will be charged at biweekly rate |
|
Biweekly Service Postponement |
Next service will be charged at monthly rate |
|
Monthly Service Postponement |
Monthly service will be charged at One-Time Cleaning Rate |
|
Missed appointment or Lockouts |
Cleaning techs arrive to your home but cannot enter property or get started |