Terms and Conditions of Service

Please read the following disclaimer carefully before using the services provided by our house cleaning company. By accessing or using our services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined below.

1. Service Limitations: Our house cleaning services are provided on an “as is” and “as available” basis. While we strive to provide high-quality services, we do not guarantee the availability, timeliness, accuracy, or completeness of our services. We reserve the right to modify, suspend, or discontinue any part of our services without prior notice.

2. Liability Limitation: We shall not be held liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our services or any content related to our services. This includes, but is not limited to, damages for loss of profits, data, goodwill, or other intangible losses. You understand and agree that you use our services at your own risk.

3. Service Descriptions: We make every effort to accurately describe our house cleaning services on our website and promotional materials. However, we reserve the right to make changes or modifications to our service offerings, including pricing, without prior notice. We do not warrant that the descriptions of our services are error-free or complete.

4. Third-Party Services: Our services may include links, references, or advertisements to third-party websites, products, or services. We do not endorse, control, or assume any responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be responsible or liable for any damages or losses arising from your use of any third-party websites or services.

5. Client Responsibilities: As a client, it is your responsibility to provide accurate and up-to-date information regarding your cleaning needs, access to your premises, and any specific instructions or requirements as well as changes to the scope of service like adding a new dog or adding a person living in the home. We are not responsible for any damages or losses resulting from inaccurate or incomplete information provided by you.

6. Cancellation Policy:
   We understand that schedules can change, and sometimes you may need to cancel or reschedule your cleaning appointment. We ask that you provide at least 24 – 48 hours of notice prior to your scheduled cleaning appointment. If you need to cancel or reschedule your appointment, please contact us as soon as possible.

7. Cancellation Fees:
   If you cancel your cleaning appointment within 24 hours, a cancellation fee will be charged to your account. This fee is necessary to compensate our team for the lost time and opportunity to provide services to other clients. You can check our cancellation policy and fees here.

8. No Shows or Lockouts:
   If our team arrives for your scheduled cleaning appointment and is unable to gain access to your premises or if you fail to show up for your appointment without providing notice, a no-show fee of the full value of the appointment will be charged to your account. This fee is necessary to compensate our team for the lost time and opportunity to provide services to other clients.

   Lockouts occur when our team is unable to access your property. Please provide our team with a working key or access instructions before your appointment. If we are locked out and unable to access your property, a lockout fee of the full value of the cleaning appointment will be charged to your account.

   We make every effort to reach your home in a timely manner. Oftentimes fighting traffic and long distances. Please have the courtesy to let us know if you will not be home when we arrive. We cannot wait 30 minutes for you to arrive because we may have other houses after yours. If you fail to provide a way for us to get in in a timely fashion, you may incur penalties like a percentage of the total price of the cleaning or if the offense is habitual, we may be forced to cancel service.

9. Exceptions to Cancellation Fees:
   We understand that unexpected circumstances can arise, such as sudden illness, family emergencies, or inclement weather, which may require you to cancel or reschedule your appointment without providing sufficient notice. In such cases, please contact us as soon as possible to discuss options and possible exceptions to cancellation fees.

   By booking our services, you agree to our cancellation policy and fees. We reserve the right to modify or change our cancellation policy and fees at any time without prior notice. If you have any questions or concerns regarding our cancellation policy and fees, please do not hesitate to contact us.

10. Indemnification: You agree to indemnify and hold our company, its employees, agents, and contractors harmless from any claims, liabilities, damages, or expenses (including legal fees) arising out of or related to your use of our services, violation of these terms, or infringement of any rights of a third party.

11. Governing Law: These terms and any disputes arising from the use of our services shall be governed by and construed in accordance with the laws of Houston, Texas]. Any legal action or proceedings related to our services shall be brought exclusively in the courts of Houston, Texas.

By using our services, you agree to the terms and conditions outlined in this disclaimer. If you do not agree with any part of this disclaimer, you should not use our services. This disclaimer may be updated or revised from time to time, and it is your responsibility to review it periodically for any changes.