Thank you for booking your cleaning! 🎉
Before We Arrive
We ask that the home is ready for our team to work efficiently.
- Tidy, don’t clean: Pick up personal items, clothes, toys, and clutter so we can focus on cleaning.
- Pet prep: Pick up after pets and keep them in their designated area while we clean.
- Dishes: Please put away clean dishes and place dirty dishes in the sink or dishwasher.
- Countertops: Clear off surfaces you’d like us to clean.
- Access: Make sure we can easily access your home when we arrive.
- Special instructions: Let us know about anything specific you’d like us to know before we arrive.
Your cleaning is officially on the schedule! Here’s what you can expect when our team arrives.
- We’ll arrive during your scheduled time window. If we’re running behind schedule for any reason, we’ll send you a message to keep you informed.
- Then, we get to work. Our team follows a consistent cleaning process, working methodically from the back of the home toward the front, with as few distractions as possible.
- We typically clean in this order:
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Bathrooms → Bedrooms → Living & Dining Areas → Kitchen→ Floors
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Of course, there’s much more involved than simply moving from room to room. Our team works through the detailed cleaning tasks included with your service, paying attention to the areas that make the biggest difference in how your home looks and feels.
- We’ll work hard and carefully. Our goal is to be efficient without rushing and thorough without being careless. We’ll treat your home and belongings with the same care and respect we would want in our own homes.
- We’ll communicate when something needs your attention. If we notice an issue that requires your attention or falls outside the services included with your cleaning, we’ll let you know rather than simply ignoring it.
- And when we leave, your home will be reset. We’ll leave everything we can in the best possible condition based on the actual condition of the home and the service you booked.
Our job is simple: you give us the home, and we give you back your time.
- Need to reschedule? We understand—life happens! Please give us as much notice as possible if you need to cancel or reschedule your cleaning. Read our cancellation policy here.